YOUR SATISFACTION IS GUARANTEED!
We take pride and joy in everything we do here at Tumbled-Stones.com. Because of this, we are confident that you will love every item you purchase from us. However, if for any reason you wish to return an item, we will issue a full refund within 30 days of purchase. See Returns below.
Though we thoroughly believe in the magical qualities of these stones, we make no claim or promise as to their magical and/or healing abilities.
METHODS OF PAYMENT
Tumbled-Stones (a Balsamic Moon store) accepts transactions through the secure Paypal network. Mastercard Visa Discover American Express, ATM/Check debit cards with the Visa or Mastercard symbol on it work the same as a regular credit card. Please note: Your credit card statement will list Balsamic Moon as the store from which you purchased.
California residents will be charged the prevailing tax rate.
HOW TO ORDER
ORDER ONLINE – using ATM/debit, Visa, Mastercard, Discover or American Express via Paypal. If you need help in the process, give us a call at 707.206.6650.
SHIPPING AND HANDLING
All packages are shipped via U.S. Priority Mail with the FLAT RATE of $7.50 no matter what size the order. Enjoy your big orders now at this flat rate. WE NO LONGER SHIP INTERNATIONALLY. Sorry for any inconvenience this causes.
If your order is to be shipped to a gift recipient, please let me know this. We are happy to include a free gift card with your personalized message at your request. Please email separately or use the Comments box at checkout.
PROCESSING YOUR ORDER
We are committed to shipping orders quickly, and currently ship Tuesdays and Fridays. Priority Mail shipping generally takes 2-3 days, and we are located in Northern California. We will notify you if there is a delay for any reason.
Need larger quantities? We’re happy to work with you! We have a $250 minimum on all special orders, as well as 5lbs of each stone ordered. Depending on the stone, or stones, and its availibility, we can usually offer 25% off or sometimes more. Please contact us for your special order needs.
RETURNS AND EXCHANGES
All your Tumbled Stones purchases are backed by our Balsamic Moon satisfaction guaranteed policy. If, however, you wish to return an item, you may do so within 30 days of invoice date provided that the item(s) are in their original, and fully resaleable condition. NOTE: In order to ensure that your return is processed, BEFORE YOU RETURN A PACKAGE, please call or email and let us know your package is being sent. Please return item in its original condition and original packaging to receive a full refund less shipping charges. (Defective merchandise includes shipping and handling reimbursement). Please be sure to include a note specifying whether you would like to exchange your item or receive a refund. We also can issue gift certificates for the refund amount for you to redeem at another time. We do not accept C.O.D. orders. Be sure the postage is fully paid before returning and we encourage you to insure your package.
SEND YOUR RETURN HERE:
Balsamic Moon (Tumbled Stones)
2735 Tachevah Dr Ste 17
Santa Rosa, CA 95405
RETURNS MUST BE IN A BOX WITH SUFFICIENT BUBBLEWRAP.
We will only refund shipping charges if we’ve sent the wrong item or if the item sent is defective.
|SAFETY ISSUES We deem our stones appropriate for adults, and children who are long past the age where they may put them in their mouths! Parents, use your common sense and wisdom in making purchases for your young children. HEALTH ISSUES Healing / Magical Properties are based on lore, personal experience, and from a variety of references, ancient and contemporary. Our stones are not meant to be used in lieu of medical treatment or advice. Be Wise!